FREQUENTLY ASKED QUESTIONS
Let’s see if I can make things easier for you with these answers to common questions. If you can’t find what you’re looking for, just give me a shout.
ORDER/TECHNICAL QUESTIONS
How long will it take my order to arrive?
If you’ve ordered physical products, my goal is to ship them within 5 business days (though I take pride in efficiency and often have them out within one day!).
For eBooks, you can expect immediate delivery, so keep an eye on your inbox. Links are also provided on your order confirmation page.
As for online courses, you can access them right away. Look out for an email in your inbox with instructions on how to get started.
How much is shipping and which carrier do you use?
Shipping is a flat rate of $4.95; parcels are sent via Australia Post’s eParcel network, and require a signature. You are able to give Australia Post ‘Authority to Leave’ via the tracking link which will be emailed to you once your parcel has been shipped.
Where do I go for technical support?
Even the most tech-savvy among us may encounter issues with eBooks and online courses. All good! We are awesome (pat pat on the back there) at helping people and resolving issues. Contact us here, and we’ll get back to you as soon as possible,
GENERAL/RECIPE QUESTIONS
Why have your recipes changed since the last time I looked at them?
I am constantly responding to feedback, creating new recipes and recreating old recipes, and occasionally I discover that some recipes need minor editing to make them even better and more effective. I never change the fundamental elements, so there is no need to worry that your favourite recipe has been altered.
Where did the thermal appliance methods go?
If you’ve been following me for a while, you’ll know that I prefer to keep things simple. I trust my instincts, and they’ve been telling me for a while that the method instructions for these appliances are creating unnecessary ‘noise’ and aren’t really needed. For those of you who use your thermal appliance for everything, you’ll likely know how to adapt my recipes. However, I’ve included some general advice here for those who may need a bit more guidance. Soon I’ll even be releasing a 3rd edition of Naturally Inspired sans thermal appliance methods!
What is the best way to clean up after DIY balms and butters?
Have a read of this comprehensive blog post.
I have a question about one of your recipes. What’s the best way to ask you?
What's your opinion on essential oils and plastic vs glass packaging?
Essential oils, in the ratios I use, are suitable for either glass or plastic containers, with PET (no.1) and HDPE considered the safest plastics. Caution about using essential oils in plastic typically applies to undiluted or potent concentrations. Numerous essential oil companies package and sell products like shampoo and cleaning concentrates in plastic containers. While I personally prefer glass, practicality sometimes dictates the use of plastic, especially in the shower or around a wet basin, especially with kids present.
Is it safe to use DIY products on children?
I use the DIY products I create on my children, and in my opinion, they are safer than the majority of the items found on supermarket shelves. However, I am not a medical professional, so it’s essential to conduct your own research when sourcing ingredients and before applying them to your children. Patch testing or seeking advice can also be helpful if you have any doubts. Always exercise caution when using essential oils, especially on small children.
Where can I get some DIY support (and share my wins too)?
Head over to my Facebook Chat Group. It’s an excellent resource for DIY enthusiasts, with a search function and over 24,000 members ready to provide advice, share feedback, and discuss their experiences with you. Of course, you can also contact me directly.
Where do I source ingredients?
Follow this link for guidance.