FREQUENTLY ASKED QUESTIONS

Let’s see if I can make things easier for you with these answers to common questions. If you can’t find what you’re looking for, just give me a shout.

ORDER/TECHNICAL QUESTIONS

If you’ve ordered physical products, my goal is to ship them within 5 business days (though I take pride in efficiency and often have them out within one day!).

For eBooks, you can expect immediate delivery, so keep an eye on your inbox. Links are also provided on your order confirmation page.

As for online courses, you can access them right away. Look out for an email in your inbox with instructions on how to get started.

Shipping is a flat rate of $9.95; parcels are sent via Australia Post’s eParcel network, and require a signature. You are able to give Australia Post ‘Authority to Leave’ via the tracking link which will be emailed to you once your parcel has been shipped.

Just a heads-up, no one really enjoys paying for shipping, but the $9.95 fee seldom covers all the postage and packaging costs. I’m covering the difference. Businesses offering free shipping often incorporate those costs elsewhere—just some food for thought 😉.

Even the most tech-savvy among us may encounter issues with eBooks and online courses. All good! We are awesome (pat pat on the back there) at helping people and resolving issues. Contact us here, and we’ll get back to you as soon as possible,

GENERAL/RECIPE QUESTIONS

I am constantly responding to feedback, creating new recipes and recreating old recipes, and occasionally I discover that some recipes need minor editing to make them even better and more effective. I never change the fundamental elements, so there is no need to worry that your favourite recipe has been altered.

If you’ve been following me for a while, you’ll know that I prefer to keep things simple. I trust my instincts, and they’ve been telling me for a while that the method instructions for these appliances are creating unnecessary ‘noise’ and aren’t really needed. For those of you who use your thermal appliance for everything, you’ll likely know how to adapt my recipes. However, I’ve included some general advice here for those who may need a bit more guidance. Soon I’ll even be releasing a 3rd edition of Naturally Inspired sans thermal appliance methods!

Have a read of this comprehensive blog post.

Feel free to send me an email (though please be aware it might take me some time to respond). Alternatively, you can ask your questions in my Facebook chat group – it’s a fantastic resource that can certainly assist you on your DIY journey.

Essential oils, in the ratios I use, are suitable for either glass or plastic containers, with PET (no.1) and HDPE considered the safest plastics. Caution about using essential oils in plastic typically applies to undiluted or potent concentrations. Numerous essential oil companies package and sell products like shampoo and cleaning concentrates in plastic containers. While I personally prefer glass, practicality sometimes dictates the use of plastic, especially in the shower or around a wet basin, especially with kids present.

I use the DIY products I create on my children, and in my opinion, they are safer than the majority of the items found on supermarket shelves. However, I am not a medical professional, so it’s essential to conduct your own research when sourcing ingredients and before applying them to your children. Patch testing or seeking advice can also be helpful if you have any doubts. Always exercise caution when using essential oils, especially on small children.

Head over to my Facebook Chat Group. It’s an excellent resource for DIY enthusiasts, with a search function and over 24,000 members ready to provide advice, share feedback, and discuss their experiences with you. Of course, you can also contact me directly.

Find a handy ingredient guide for Naturally Inspired 👉 here, and Make & Play 👉 here.