RECIPES & GENERAL FAQs

RECIPES & GENERAL FAQs

Why have your recipes changed since the last time I looked at them?

I am constantly responding to feedback, creating new recipes and recreating old recipes, and occasionally I discover that some recipes need minor editing to make them even better and more effective. I never change the fundamental elements, so there is no need to worry that your favourite recipe has been altered.

Where did the thermal appliance methods go?

If you have been following me for a while, you’ll know that I like to keep things simple. I am good at listening to my gut and it has been telling me for a while that the method instructions for these appliances are creating unnecessary ‘noise’ and not needed. Those of you who use their thermal appliance for everything will know how to convert my recipes anyway, plus I have general tips here. Soon I’ll even be releasing a 3rd edition of Naturally Inspired sans thermal appliance methods!

What is the best way to clean up after DIY balms and butters?

Have a read of this comprehensive blog post.

I have a question about one of your recipes. What’s the best way to ask you?

Responding to all emails personally is becoming increasingly difficult, although I do try my best! I highly recommend posting your Q on my Facebook page or in my Facebook chat group – they are both great resources on this DIY journey.

What's your opinion on essential oils and plastic vs glass packaging?

Essential oils, in the ratios that I use, are fine in either glass or plastic (PET (no.1) and HDPE are the safest) containers. When we are told not to use EO’s in plastic, it is referring to undiluted or potent ratio’s of essential oils. Many EO companies package and sell products such as shampoo and cleaning concentrates, in plastic containers.

I personally always prefer glass, although sometimes it isn’t practical in the shower or around a wet basin, especially if kids are around.

Is it safe to use DIY products on children?

I use the DIY products I make on my children and in my opinion, they are safer than the majority of the stuff we find on supermarket shelves. However, I am not a medical professional so be sure to do your own research when sourcing ingredients and before using on your children. Patch testing or seeking advice is also helpful if you are doubtful. Always be cautious when using essential oils, especially on small children.

Why have your recipes changed since the last time I looked at them?

I am constantly responding to feedback, creating new recipes and recreating old recipes, and occasionally I discover that some recipes need minor editing to make them even better and more effective. I never change the fundamental elements, so there is no need to worry that your favourite recipe has been altered.

Where did the thermal appliance recipes go?

If you have been following me for a while, you’ll know that I like to keep things simple. I am good at listening to my gut and it has been telling me for a while that the method instructions for these appliances are creating unnecessary ‘noise’ and not needed. Those of you who use their thermal appliance for everything will know how to convert my recipes anyway, plus I have general tips here. Soon I’ll even be releasing a 3rd edition of Naturally Inspired sans thermal appliance methods!

What is the best way to clean up after DIY balms and butters?

Have a read of this comprehensive blog post.

I have a question about one of your recipes. What’s the best way to ask you?

Responding to all emails personally is becoming increasingly difficult, although I do try my best! I highly recommend posting your Q on my Facebook page or in my Facebook chat group – they are both great resources on this DIY journey.

What's your opinion on essential oils and plastic vs glass packaging?

Essential oils, in the ratios that I use, are fine in either glass or plastic (PET (no.1) and HDPE are the safest) containers. When we are told not to use EO’s in plastic, it is referring to undiluted or potent ratio’s of essential oils. Many EO companies package and sell products such as shampoo and cleaning concentrates, in plastic containers.

I personally always prefer glass, although sometimes it isn’t practical in the shower or around a wet basin, especially if kids are around.

Is it safe to use DIY products on children?

I use the DIY products I make on my children and in my opinion, they are safer than the majority of the stuff we find on supermarket shelves. However, I am not a medical professional so be sure to do your own research when sourcing ingredients and before using on your children. Patch testing or seeking advice is also helpful if you are doubtful. Always be cautious when using essential oils, especially on small children.

Why have your recipes changed since the last time I looked at them?

I am constantly responding to feedback, creating new recipes and recreating old recipes, and occasionally I discover that some recipes need minor editing to make them even better and more effective. I never change the fundamental elements, so there is no need to worry that your favourite recipe has been altered.

Where did the thermal appliance recipes go?
If you have been following me for a while, you’ll know that I like to keep things simple. I am good at listening to my gut and it has been telling me for a while that the method instructions for these appliances are creating unnecessary ‘noise’ and not needed. Those of you who use their thermal appliance for everything will know how to convert my recipes anyway, plus I have general tips here. Soon I’ll even be releasing a 3rd edition of Naturally Inspired sans thermal appliance methods!
What is the best way to clean up after DIY balms and butters?

Have a read of this comprehensive blog post.

I have a question about one of your recipes. What’s the best way to ask you?

Responding to all emails personally is becoming increasingly difficult, although I do try my best! I highly recommend posting your Q on my Facebook page or in my Facebook chat group – they are both great resources on this DIY journey.

What's your opinion on essential oils and plastic vs glass packaging?

Essential oils, in the ratios that I use, are fine in either glass or plastic (PET (no.1) and HDPE are the safest) containers. When we are told not to use EO’s in plastic, it is referring to undiluted or potent ratio’s of essential oils. Many EO companies package and sell products such as shampoo and cleaning concentrates, in plastic containers.

I personally always prefer glass, although sometimes it isn’t practical in the shower or around a wet basin, especially if kids are around.

Is it safe to use DIY products on children?

I use the DIY products I make on my children and in my opinion, they are safer than the majority of the stuff we find on supermarket shelves. However, I am not a medical professional so be sure to do your own research when sourcing ingredients and before using on your children. Patch testing or seeking advice is also helpful if you are doubtful. Always be cautious when using essential oils, especially on small children.

SHIPPING & DELIVERY FAQs

SHIPPING & DELIVERY FAQs

How much is shipping?

Shipping is $6.95 flat rate, Australia wide.

How long will my order take to arrive?

Orders are generally packed and shipped within 3-5 business days, but often much quicker than that!

As I am located in Western Australia, customers on the east coast of Australia, or in remote country areas can expect parcels to take around 5-6 working days to arrive, from the time of parcel collection. Those of you located in Perth and surrounding areas can expect much a much faster postal service.

Can my order be express posted?

At this stage, I don’t offer express shipping.

Can I pick up my order if I am local to Perth?

Unfortunately, no.

Who do you use to ship parcels?

I use Australia Post’s eParcel network. After your parcel has been collected by Australia Post, you will receive a tracking link via email. You can use this to monitor the impending arrival of your parcel, and to request safe drop.

Do you offer international postage?

Not at this stage. My books, Naturally Inspired, Make & Play and The Lifestyle Edit are available as an eBook! Check out my amazing stockists who ship to international addresses.

I've just realised my delivery address is wrong! What should I do?

Contact me ASAP via email at orders@krissyballinger.com.au. Be mindful that I’m always busy packing orders, sometimes within hours of them being placed. I’ll do my best to help you, if you catch me in time. If your address error isn’t noticed by the time the parcel has been shipped, you can redirect it through Australia Post via your personalised tracking link (sent via email). 

If your parcel requires redelivery, you will be liable for all shipping costs associated which includes redelivery charges and return-to-sender fees.

I've ordered/received an item that I mistakenly ordered, or I have changed my mind, what can I do?

Please email me at orders@krissyballinger.com.au within 7 days of parcel delivery. You will be responsible for returning the item in ‘mint’ condition, with postage payable by you. Once your order arrives, and condition assessed, you will then be refunded, minus shipping costs (note that refunds can take up to 10 working days to be seen on your statement).

An item I recently purchased is now on sale. What are my options?
Unfortunately, I cannot apply current sale prices to past orders and I am unable to offer credit notes or refunds if you miss a sale.
I’ve ordered an ebook, now I want the physical book. What can I do?

Please email me at orders@krissyballinger.com.au within 14 days of placing your ebook order with your order details, and I can assist.

It has been 10 working days and my parcel hasn't arrived. What do I do?

Sometimes parcels go missing in the mail. If this happens to you, contact me and I’ll help you sort it out. Email me at orders@krissyballinger.com.au.

Help, I haven’t picked up my parcel in time! What can I do?

If you have failed to collect your parcel from your local post office on time, I cannot be held liable. The item will eventually be returned to me (this could take up to 4 weeks). When your parcel is returned to me, you will be required to pay the exact shipping rate, as charged to me, to redeliver your order – I’ll send you a quote (which will also include the return-to-sender fee ($10), charged to me by Australia Post). You can opt for a refund of your order (minus shipping costs) once the parcel has been returned to me.

My parcel has arrived damaged, what do I do?

All parcels leave my hands in mint condition. Occasionally, weather and other factors let me down. If you have any issues with your parcel, please email me at orders@krissyballinger.com.au and I’ll do my very best to rectify the situation.

How much is shipping?

Shipping is $6.95 flat rate, Australia wide.

How long will my order take to arrive?

Orders are generally packed and shipped within 3-5 business days, but often much quicker than that!

As I am located in Western Australia, customers on the east coast of Australia, or in remote country areas can expect parcels to take around 5-6 working days to arrive, from the time of parcel collection. Those of you located in Perth and surrounding areas can expect much a much faster postal service.

Can my order be express posted?

At this stage, I don’t offer express shipping.

Can I pick up my order if I am local to Perth?

Unfortunately, no.

Who do you use to ship parcels?

I use Australia Post’s eParcel network. After your parcel has been collected by Australia Post, you will receive a tracking link via email. You can use this to monitor the impending arrival of your parcel, and to request safe drop.

Do you offer international postage?

Not at this stage. My books, Naturally Inspired, Make & Play and The Lifestyle Edit are available as an eBook! Check out my amazing stockists who ship to international addresses.

I've just realised my delivery address is wrong! What should I do?

Contact me ASAP via email at orders@krissyballinger.com.au. Be mindful that I’m always busy packing orders, sometimes within hours of them being placed. I’ll do my best to help you, if you catch me in time. If your address error isn’t noticed by the time the parcel has been shipped, you can redirect it through Australia Post via your personalised tracking link (sent via email).

If your parcel requires redelivery, you will be liable for all shipping costs associated which includes redelivery charges and return-to-sender fees.

I've ordered/received an item that I mistakenly ordered, or I have changed my mind, what can I do?

Please email me at orders@krissyballinger.com.au within 7 days of parcel delivery. You will be responsible for returning the item in ‘mint’ condition, with postage payable by you. Once your order arrives, and condition assessed, you will then be refunded, minus shipping costs (note that refunds can take up to 10 working days to be seen on your statement).

An item I recently purchased is now on sale. What are my options?

Unfortunately, I cannot apply current sale prices to past orders and I am unable to offer credit notes or refunds if you miss a sale.

I’ve ordered an ebook, now I want the physical book. What can I do?

Please email me at orders@krissyballinger.com.au within 14 days of placing your ebook order with your order details, and I can assist.

It has been 10 working days and my parcel hasn't arrived. What do I do?

Sometimes parcels go missing in the mail. If this happens to you, contact me and I’ll help you sort it out. Email me at orders@krissyballinger.com.au.

Help, I haven’t picked up my parcel in time! What can I do?

If you have failed to collect your parcel from your local post office on time, I cannot be held liable. The item will eventually be returned to me (this could take up to 4 weeks). When your parcel is returned to me, you will be required to pay the exact shipping rate, as charged to me, to redeliver your order – I’ll send you a quote (which will also include the return-to-sender fee ($10), charged to me by Australia Post). You can opt for a refund of your order (minus shipping costs) once the parcel has been returned to me.

My parcel has arrived damaged, what do I do?

All parcels leave my hands in mint condition. Occasionally, weather and other factors let me down. If you have any issues with your parcel, please email me at orders@krissyballinger.com.au and I’ll do my very best to rectify the situation.

How much is shipping?

Shipping is $6.95 flat rate, Australia wide.

How long will my order take to arrive?
Orders are generally packed and shipped within 3-5 business days, but often much quicker than that!

As I am located in Western Australia, customers on the east coast of Australia, or in remote country areas can expect parcels to take around 5-6 working days to arrive, from the time of parcel collection. Those of you located in Perth and surrounding areas can expect much a much faster postal service.

Can my order be express posted?

At this stage, I don’t offer express shipping.

Can I pick up my order if I am local to Perth?

Unfortunately, no.

Who do you use to ship parcels?
I use Australia Post’s eParcel network. After your parcel has been collected by Australia Post, you will receive a tracking link via email. You can use this to monitor the impending arrival of your parcel, and to request safe drop.
Do you offer international postage?

Not at this stage. My books, Naturally Inspired, Make & Play and The Lifestyle Edit are available as an eBook! Check out my amazing stockists who ship to international addresses.

I've just realised my delivery address is wrong! What should I do?

Contact me ASAP via email at orders@krissyballinger.com.au. Be mindful that I’m always busy packing orders, sometimes within hours of them being placed. I’ll do my best to help you, if you catch me in time. If your address error isn’t noticed by the time the parcel has been shipped, you can redirect it through Australia Post via your personalised tracking link (sent via email).

If your parcel requires redelivery, you will be liable for all shipping costs associated which includes redelivery charges and return-to-sender fees.

I've ordered/received an item that I mistakenly ordered, or I have changed my mind, what can I do?
Please email me at orders@krissyballinger.com.au within 7 days of parcel delivery. You will be responsible for returning the item in ‘mint’ condition, with postage payable by you. Once your order arrives, and condition assessed, you will then be refunded, minus shipping costs (note that refunds can take up to 10 working days to be seen on your statement).
An item I recently purchased is now on sale. What are my options?

Unfortunately, I cannot apply current sale prices to past orders and I am unable to offer credit notes or refunds if you miss a sale.

I’ve ordered an ebook, now I want the physical book. What can I do?
Please email me at orders@krissyballinger.com.au within 14 days of placing your ebook order with your order details, and I can assist.
It has been 10 working days and my parcel hasn't arrived. What do I do?
Sometimes parcels go missing in the mail. If this happens to you, contact me and I’ll help you sort it out. Email me at orders@krissyballinger.com.au.
Help, I haven’t picked up my parcel in time! What can I do?

If you have failed to collect your parcel from your local post office on time, I cannot be held liable. The item will eventually be returned to me (this could take up to 4 weeks). When your parcel is returned to me, you will be required to pay the exact shipping rate, as charged to me, to redeliver your order – I’ll send you a quote (which will also include the return-to-sender fee ($10), charged to me by Australia Post). You can opt for a refund of your order (minus shipping costs) once the parcel has been returned to me.

My parcel has arrived damaged, what do I do?
All parcels leave my hands in mint condition. Occasionally, weather and other factors let me down. If you have any issues with your parcel, please email me at orders@krissyballinger.com.au and I’ll do my very best to rectify the situation.

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