Frequently Asked Questions

Frequently Asked Questions

Recipes & General

Why have your recipes changed since the last time I looked at them?

I am constantly responding to feedback, creating new recipes and recreating old recipes, and occasionally I discover that some recipes need minor editing to make them even better and more effective. I never change the fundamental elements, so there is no need to worry that your favourite recipe has been altered.

Is it safe to use DIY products on children?

I use the DIY products I make on my children and in my opinion, they are safer than the majority of the stuff we find on supermarket shelves. However, I am not a medical professional so be sure to do your own research when sourcing ingredients and before using on your children. Patch testing or seeking advice is also helpful if you are doubtful. Always be cautious when using essential oils, especially on small children.

Where did the ingredients and accessories go?

Back in early 2019, I made the decision to close my online store, and warehouse, so I am no longer stocking ingredients and accessories.

Here is my list of suppliers for natural DIY ingredients. There are some discount codes included as well.

An item I recently purchased is now on sale. What are my options?

Unfortunately, we cannot apply current sale prices to past orders and we are unable to offer credit notes or refunds if you miss a sale.

What is the best way to clean up after DIY balms and butters?

Have a read of this comprehensive blog post.

I have a question about one of your recipes. What’s the best way to ask you?

Responding to all emails personally is becoming increasingly difficult, although I do try my best! I highly recommend posting your Q on my Facebook page or in my Facebook chat group – they are both great resources on this DIY journey.

What's your opinion on essential oils and plastic vs glass packaging?

Essential oils, in the ratios that I use, are fine in either glass or plastic (PET (no.1) and HDPE are the safest) containers. When we are told not to use EO’s in plastic, it is referring to undiluted or potent ratio’s of essential oils. Many EO companies package and sell products such as shampoo and cleaning concentrates, in plastic containers.

I personally always prefer glass, although sometimes it isn’t practical in the shower or around a wet basin, especially if kids are around.

Shipping & Delivery

How much is shipping?

Shipping is $4.95 flat rate, Australia wide.

How long will my order take to arrive?

Orders are generally packed and shipped within 3-5 business days, but often much quicker than that!

As we are located in Western Australia, customers on the east coast of Australia, or in remote country areas can expect parcels to take around 5-6 working days to arrive, from the time of parcel collection. Those of you located in Perth and surrounding areas can expect much a much faster postal service.

Can my order be express posted?

At this stage, we don’t offer express shipping.

Can I pick up my order if I am local to Perth?

Unfortunately, no.

Who do you use to ship parcels?

We use Australia Post’s eParcel network. After your parcel has been collected by Australia Post, you will receive a tracking link via email. You can use this to monitor the impending arrival of your parcel, and to request safe drop.

Do you offer international postage?

Not at this stage. My books, Naturally Inspired and Make & Play are available as an eBook! Check out my amazing stockists who ship to international addresses.

I've just realised my delivery address is wrong! What should I do?

Contact us ASAP via email at orders@krissyballinger.com.au. Be mindful that we’re always busy packing orders, sometimes within hours of them being placed. We’ll do our best to help you, if you catch us in time. If your address error isn’t noticed by the time the parcel has been shipped, you can redirect it through Australia Post via your personalised tracking link (sent via email). 

If your parcel requires redelivery, you will be liable for all shipping costs associated which includes redelivery charges and return-to-sender fees.

I've ordered/received an item that I mistakenly ordered, or I have changed my mind, what can I do?

Please email us at orders@krissyballinger.com.au within 7 days of parcel delivery. You will be responsible for returning the item in ‘mint’ condition, with postage payable by you. Once your order arrives, and condition assessed, you will then be refunded, minus shipping costs (note that refunds can take up to 10 working days to be seen on your statement).

I’ve ordered an ebook, now I want the physical book. What can I do?

Please email us at orders@krissyballinger.com.au within 14 days of placing your ebook order with your order details, and we can assist.

It has been 10 working days and my parcel hasn't arrived. What do I do?

Sometimes parcels go missing in the mail. If this happens to you, contact us and we’ll help you sort it out. Email us at orders@krissyballinger.com.au.

Help, I haven’t picked up my parcel in time! What can I do?

If you have failed to collect your parcel from your local post office on time, we cannot be held liable. The item will eventually be returned to us (this could take up to 4 weeks). When your parcel is returned to us, you will be required to pay the exact shipping rate, as charged to us, to redeliver your order – we’ll send you a quote (which will also include the return-to-sender fee ($10), charged to us by Australia Post).

You can opt for a refund of your order (minus shipping costs) once the parcel has been returned to us.

My parcel has arrived damaged, what do I do?

All parcels leave our warehouse in mint condition. Occasionally, weather and other factors let us down. If you have any issues with your parcel, please email us at orders@krissyballinger.com.au and we’ll do our very best to rectify the situation.

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